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Support Options

Our team is here to help — whether you’re facing a technical issue, need a walkthrough, or want to discuss a custom solution. Explore the options below to get the support that fits your needs.

Submit a Support Ticket

 Facing a specific issue? Raise a ticket and our team will get back to you within 1 business day.

Hire an Expert

Need hands-on help with custom development or troubleshooting? Connect with one of our certified experts.

Browse Help Docs

Explore tutorials, FAQs, and setup guides covering all our key services and platforms.

Working Hours & Response Time

Our support team is available:
  • - Monday to Friday: 9:00 AM – 6:00 PM IST
  • - Average first response time: Within 4 hours (on business days)
  • - Priority support available for active project clients and retainers

Escalation & Priority Support

Need faster resolution or high-priority handling?
Clients on our maintenance plans or retainers get access to dedicated support channels. For urgent technical issues, you can request escalation directly through your ticket.

“Sandeep and the team are highly expert and devoted to delivering projects on time and to spec. I have a Shopify store and they have helped developed various customisations which are not available in off the shelf apps (or if they are, would incur expensive monthly fees). We are able to discuss the project and my needs as well as have progress reports etc. I highly recommend them to anyone who is considering going down the bespoke development route.”

— Selim Oner

"Awesome team of highly skilled designers and website developers. These guys are prompt in response and very proactive. I have done so many projects with them and all of them are spot-on in design and functionality. Amazing experience!!!!"

— Monika Tyagi

"I have worked with the Hatch2web team for years on a variety of WordPress site projects. They are a creative, dependable and responsive team that I am happy to recommend."

— Daniel Ramlogan

"The team has been key in maintaining and enhancing our company website. They demonstrate efficiency, flexibility, and consistently deliver within impressive timeframes. We value their professionalism and are pleased to continue our collaboration."

— Nikisha Singh

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